1. Eligibility for Returns

• Unused Products: Items must be returned unused, in their original packaging, and in the same condition you received them.
• Return Window: You have 5-7 days from the date of delivery to initiate a return.
• Proof of Purchase: A valid receipt or proof of purchase is required for all returns.

2. Non-Returnable Items

• Perishable Items: Due to the nature of tea leaves, returns are not accepted if the packaging is opened or if the product has been used.
• Discounted or Sale Items: Items purchased during sales or with discounts are final sale and are not eligible for returns or refunds.

3. How to Initiate a Return

• Step 1: Contact our customer service team at Customer Service Email:Hkfoodsent2023@gmail.com , Phone Number:+91-8824167022 with your order details.
• Step 2: Once your return is approved, you will receive instructions on how and where to send the product back.
• Return Shipping: You are responsible for covering the return shipping costs unless the item arrived damaged or defective.

4. Refund Process

• Inspection: Once we receive your returned item, it will be inspected. We will notify you of the approval or rejection of your refund.
• Refund Approval: If approved, the refund will be processed to your original payment method within. 7-10 business days.
• Partial Refunds: In some cases, partial refunds may be granted  items not in their original condition or missing parts.

5. Damaged or Defective Items

• Reporting Issues: If your item arrives damaged or defective, please contact us within 3-5 days of receiving it.
• Resolution Options: Depending on the situation, we may offer a replacement, exchange, or full refund.

6. Exchanges

• Exchange Policy: We only replace items if they are defective or damaged. If you need an exchange, please contact us at Customer Service Email:Hkfoodsent2023@gmail.com,
  Phone Number:+91-8824167022

7. Cancellations

• Order Cancellations: If you wish to cancel your order, please contact us as soon as possible. Orders can only be canceled before they are shipped. Once shipped, the order is subject to our returns process.

8. Contact Us

• For any questions or further assistance regarding returns and refunds, please reach out to our customer support team at Customer Service Email:Hkfoodsent2023@gmail.com,Phone Number:+91-8824167022.